Support & Data Deletion

Last Updated: May 24, 2026

Need Help?

If you have questions about BiteLog, need technical assistance, or want to request that your data be deleted, please reach out directly.

Requesting Data Deletion

Step-by-Step Instructions

  1. Send an email to karlihasann@gmail.com with the subject line "BiteLog Data Deletion Request".
  2. Include the email address or account identifier you used to sign in, if applicable.
  3. Describe the data you would like deleted (account and Firestore data, meal analysis history on our servers, analytics or error data tied to your identifiers, etc.).
  4. Allow up to 7 business days for confirmation that your request has been processed.

You will receive a confirmation email once the deletion request has been completed.

What Data Is Deleted

  • Account-related or operational data stored on our services, where applicable
  • Crash reports and analytics events tied to your identifiers
  • Support emails and related correspondence once your request is resolved

Data stored only on your device (for example local meal logs in bitelog_db.sqlite and preferences) remains until you uninstall the App or delete it in settings. Please uninstall or clear local data if you no longer wish to keep it.

What Data May Be Retained

Certain records may be retained when legally required or for security, auditing, or fraud-prevention purposes:

  • Aggregated, anonymized analytics that cannot reasonably be linked to an individual
  • Transaction records for in-app purchases, retained for tax and accounting regulations
  • Log entries evidencing the completion of your deletion request

Any retained data is stored only as long as necessary to meet these obligations and is then deleted securely.

Additional Support

  • Meal logging, photo analysis, barcode search, or voice entry issues
  • Calorie goals, statistics, meal plans, or Apple Health sync
  • Reporting bugs or crashes with reproduction steps
  • Questions about BiteLog Premium or subscriptions
  • Feedback or feature suggestions

Send any of the above through karlihasann@gmail.com and include as much detail as possible so we can help quickly.