Support & Data Deletion

Last Updated: September 22, 2026

Need Help?

If you have questions about Doomcut, need technical assistance, or want to request that your data be deleted, please reach out directly.

Common Support Topics

  • iOS Screen Time — grant Family Controls / Screen Time access when prompted, or open Settings → Screen Time → Apps with Screen Time Access → Doomcut
  • Android Accessibility — enable Doomcut Shields in Settings → Accessibility so blocked apps can return you to Home
  • Apps not blocking — confirm permission is granted, the schedule is armed, and the target app is on your blocked list
  • Notifications — enable Allow Notifications in iOS/Android Settings → Doomcut if reminders are missing
  • Schedule windows — set a daily block window on the Schedule tab, then arm it from Home or Schedule
  • Subscription or Pro features — use Restore Purchases on the paywall or in Settings; manage billing in your App Store or Google Play subscription settings
  • Free trial — cancel at least 24 hours before the trial ends to avoid renewal charges
  • Core vs Pro — basic blocking can work without paying; Doomcut Pro unlocks premium limits shown in the App

Requesting Data Deletion

On your device

You can remove local protection data without contacting us:

  1. Delete the App from your home screen or app drawer to remove local block lists, schedules, and preferences stored on your device
  2. Alternatively, clear app data in your device settings where your platform offers that option
  3. On iOS, revoke Screen Time access for Doomcut in Settings if you no longer want shielding capability
  4. On Android, disable the Doomcut Accessibility service if you no longer want shielding

Server-side deletion request

If you want anonymous account, analytics, device, or subscription-related records removed from our services:

  1. Send an email to [email protected] with the subject line "Doomcut Data Deletion Request".
  2. Include your device model, platform (iOS or Android), and approximate install date.
  3. Describe the data you would like deleted (anonymous account, analytics, crash logs, device records, subscription metadata where applicable).
  4. Allow up to 7 business days for confirmation that your request has been processed.

You will receive a confirmation email once the deletion request has been completed.

What Data Is Deleted

  • Anonymous Firebase account and related cloud records, where applicable
  • Device and user records stored in Firestore tied to your anonymous identifier
  • Crash reports and analytics events tied to your identifiers
  • Support emails and related correspondence once your request is resolved

Data stored only on your device (blocked apps, schedules, shields, and preferences) is removed when you uninstall Doomcut or clear app data on your device.

What Data May Be Retained

  • Aggregated, anonymized analytics that cannot reasonably be linked to an individual
  • Apple App Store and Google Play transaction records retained by Apple or Google for billing and tax purposes
  • Adapty subscription records required for fraud prevention and accounting, where applicable
  • Log entries evidencing the completion of your deletion request

Additional Support

  • Shield or schedule not applying as expected
  • Screen Time or Accessibility permission issues
  • Blocked tab, Home status, or Schedule arming problems
  • Doomcut Pro paywall, free trial, or Restore Purchases problems
  • Reporting bugs or crashes with reproduction steps and your OS version
  • Feedback or feature suggestions

Send any of the above through [email protected] and include your platform, device model, and steps to reproduce so we can help quickly.

Related Policies