Support & Data Deletion

Last Updated: September 27, 2026

Need Help?

If you have questions about Babymorph, need technical assistance, or want to request that your data be deleted, please reach out directly.

Common Support Topics

  • Best photo results — use clear, front-facing, well-lit photos of each parent with one face per photo and no sunglasses or heavy filters
  • Camera or photo access — allow Camera and Photos access when prompted, or enable it in iOS/Android Settings → Babymorph
  • Generation failed or is slow — check your internet connection and try again; failed generations do not use a credit
  • Saving images — allow photo library access so Babymorph can save generated images to your gallery
  • Credits — the first baby result is free; Babymorph Pro includes credits per plan (1 credit = 1 generated image)
  • Subscription or Pro features — use Restore Purchases on the paywall or in Settings; manage billing in your App Store or Google Play subscription settings
  • Notifications — enable Allow Notifications in iOS/Android Settings → Babymorph if alerts are missing
  • Entertainment only — results are AI-generated for fun and are not a genetic or medical prediction

Requesting Data Deletion

On your device

You can remove local data without contacting us:

  1. Delete generated images from the App history and from your photo library if you saved them
  2. Delete the App from your home screen or app drawer to remove local history and preferences stored on your device
  3. Alternatively, clear app data in your device settings where your platform offers that option

Server-side deletion request

Parent photos are deleted automatically right after generation (within 1 hour at most), so there is nothing to request for them. If you want anonymous account, credit, analytics, device, or subscription-related records removed from our services:

  1. Send an email to [email protected] with the subject line "Babymorph Data Deletion Request".
  2. Include your device model, platform (iOS or Android), and approximate install date.
  3. Describe the data you would like deleted (anonymous account, credits, analytics, crash logs, device records, subscription metadata where applicable).
  4. Allow up to 7 business days for confirmation that your request has been processed.

You will receive a confirmation email once the deletion request has been completed.

What Data Is Deleted

  • Anonymous Firebase account and related cloud records, where applicable
  • Device, credit, and user records stored in Firestore tied to your anonymous identifier
  • Crash reports and analytics events tied to your identifiers
  • Support emails and related correspondence once your request is resolved

Data stored only on your device (generated images, history, and preferences) is removed when you uninstall Babymorph or clear app data on your device. Images saved to your photo library stay there until you delete them.

What Data May Be Retained

  • Aggregated, anonymized analytics that cannot reasonably be linked to an individual
  • Apple App Store and Google Play transaction records retained by Apple or Google for billing and tax purposes
  • Adapty subscription records required for fraud prevention and accounting, where applicable
  • Log entries evidencing the completion of your deletion request

Additional Support

  • Unexpected or low-quality baby results
  • Camera, photo library, or save-to-gallery permission issues
  • Credits not updating after a generation or purchase
  • Babymorph Pro paywall or Restore Purchases problems
  • Reporting bugs or crashes with reproduction steps and your OS version
  • Feedback or feature suggestions

Send any of the above through [email protected] and include your platform, device model, and steps to reproduce so we can help quickly.

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