Support & Data Deletion

Last Updated: September 29, 2026

Need Help?

If you have questions about Facemint, need technical assistance, or want to request that your data be deleted, please reach out directly.

Email: [email protected]
Developer: Hasan Karli
Website: hasankarli.dev

Common Support Topics

Best photo results — use a clear, well-lit photo where the face is visible, with no sunglasses or heavy filters
No face found — Natural Fix needs a visible face; try a closer or brighter photo, or continue to edit without it
Camera or photo access — allow Camera and Photos access when prompted, or enable it in iOS/Android Settings → Facemint
AI edit failed — failed edits, and edits that do not keep your likeness after a retry, refund their credits automatically
Request was rejected — photos or instructions involving nudity, minors, violence, or real public figures are not allowed; try another photo or rephrase (no credits are used)
Saving photos — allow photo library access so Facemint can save results to your gallery; Facemint Pro saves in HD without a watermark
Credits — each AI edit shows its credit cost on the apply button; Facemint Pro includes credits per plan, and credit packs are available in the App
Subscription or Pro features — use Restore Purchases on the paywall or in Settings; manage billing in your App Store or Google Play subscription settings
Notifications — enable Allow Notifications in iOS/Android Settings → Facemint if you want reminders and tips

Requesting Data Deletion

In the App

You can delete your data without contacting us:

Open Settings → Delete my data and confirm. This removes all edits, uploaded photos, AI edit jobs, and consent records from your device and our servers
Delete the App from your home screen or app drawer to remove local preferences stored on your device

Server-side deletion request

Photos uploaded for AI edits are deleted automatically right after the edit (within 24 hours at most), and AI results within 3 days. If you want anonymous account, credit, analytics, device, or subscription-related records removed from our services:

Send an email to [email protected] with the subject line "Facemint Data Deletion Request".
Include your device model, platform (iOS or Android), and approximate install date.
Describe the data you would like deleted (anonymous account, credits, analytics, crash logs, device records, subscription metadata where applicable).
Allow up to 7 business days for confirmation that your request has been processed.

You will receive a confirmation email once the deletion request has been completed.

What Data Is Deleted

Uploaded photos and AI edit results stored in our cloud
AI edit jobs, prompts, and consent records tied to your anonymous identifier
Anonymous Firebase account, device, and credit records, where applicable
Crash reports and analytics events tied to your identifiers
Support emails and related correspondence once your request is resolved

Data stored only on your device (your edit history and preferences) is removed when you use Delete my data, uninstall Facemint, or clear app data on your device. Photos saved to your photo library stay there until you delete them.

What Data May Be Retained

Aggregated, anonymized analytics that cannot reasonably be linked to an individual
Apple App Store and Google Play transaction records retained by Apple or Google for billing and tax purposes
Adapty subscription records required for fraud prevention and accounting, where applicable
Log entries evidencing the completion of your deletion request

Additional Support

AI edits that look unexpected or do not look like you
Camera, photo library, or save-to-gallery permission issues
Credits not updating after an edit, refund, or purchase
Facemint Pro paywall or Restore Purchases problems
Reporting bugs or crashes with reproduction steps and your OS version
Feedback, edit ideas, or feature suggestions

Send any of the above through [email protected] and include your platform, device model, and steps to reproduce so we can help quickly.