Support & Data Deletion

Last Updated: May 27, 2026

Need Help?

If you have questions about the Saywell app, need technical assistance, or want to request that your data be deleted, please reach out directly.

Requesting Data Deletion

Step-by-Step Instructions

  1. Send an email to karlihasann@gmail.com with the subject line "Saywell Data Deletion Request".
  2. Include the email address or account identifier you used inside the app.
  3. Describe the data you would like deleted (account data, analytics or crash data tied to your identifiers, subscription records where applicable, etc.).
  4. Allow up to 7 business days for confirmation that your request has been processed.

You will receive a confirmation email once the deletion request has been completed.

What Data Is Deleted

  • Account-related or operational data stored on our services, where applicable
  • Crash reports and analytics events tied to your identifiers
  • Support emails and related correspondence once your request is resolved

Data stored only on your device (for example language progress, practice history, level selections, and preferences) remains until you uninstall the App or clear app data in device settings.

What Data May Be Retained

  • Aggregated, anonymized analytics that cannot reasonably be linked to an individual
  • Transaction records for in-app purchases, retained for tax and accounting regulations
  • Log entries evidencing the completion of your deletion request

Additional Support

  • Microphone or speech recognition not working during pronunciation drills
  • Level assessment or word-matching feedback issues
  • Practice content not loading or outdated sentence packs
  • Questions about subscriptions, credits, or premium AI conversation features
  • Reporting bugs or crashes with reproduction steps
  • Feedback or feature suggestions

Send any of the above through karlihasann@gmail.com and include as much detail as possible so we can help quickly.

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