Support & Data Deletion

Last Updated: October 2, 2026

Need Help?

If you have questions about Splitwave, need technical assistance, or want to request that your data be deleted, please reach out directly. You can also email us from Settings → Contact support in the App, which adds your Support ID and device details.

Common Support Topics

  • Adding a song — tap Add song and pick an audio file from Files, a video from your camera roll (Splitwave uses its audio), or record a song with the microphone
  • Split failed or got stuck — your file is never lost; open the song and tap Retry. Minutes used by a failed split are refunded automatically
  • Get notified when a split is ready — tap "Notify me when ready" on the processing screen; you can leave the App while the song is split
  • AI minutes — splits use minutes equal to the song length. Pro Weekly includes 120 minutes per week and Pro Yearly 90 minutes per month; see Settings → AI minutes for your balance and reset date
  • Lyrics — Splitwave does not download lyrics; paste or type your own in the Karaoke tab, then tap along in the sync editor to time each line
  • Takes sound out of time — Auto Take Sync aligns takes automatically; wired headphones give the tightest timing, and you can fine-tune the timing of any take in Take Review
  • Microphone or camera access — allow access when prompted, or open Settings → Microphone & camera in the App to change it
  • Exporting — export a mix or individual stems as MP3, M4A, WAV, or FLAC, with Export in the studio; export a video cover as MP4 from Take Review
  • Subscription or Pro features — use Restore purchases on the paywall or in Settings; manage billing in your App Store or Google Play subscription settings

Requesting Data Deletion

In the App

You can delete your data without contacting us:

  1. Open Settings → Delete my data and confirm. This removes your songs, takes, lyrics, and setlists from your device and every upload, stem, export, and separation job from our servers. Your subscription is not affected
  2. Delete the App from your home screen or app drawer to remove local preferences stored on your device

Server-side deletion request

Uploaded songs and exports are deleted automatically within about 24 hours, and stems within 30 days. If you want anonymous account, AI minute, analytics, device, or subscription-related records removed from our services:

  1. Send an email to [email protected] with the subject line "Splitwave Data Deletion Request".
  2. Include the Support ID from Settings, your device model, and platform (iOS or Android).
  3. Describe the data you would like deleted (anonymous account, AI minute usage, analytics, crash logs, device records, subscription metadata where applicable).
  4. Allow up to 7 business days for confirmation that your request has been processed.

You will receive a confirmation email once the deletion request has been completed.

What Data Is Deleted

  • Uploaded songs, stems, export uploads, and rendered exports stored in our cloud
  • Separation jobs tied to your anonymous identifier
  • Anonymous Firebase account, device, and AI minute records, where applicable
  • Crash reports and analytics events tied to your identifiers
  • Support emails and related correspondence once your request is resolved

Data stored only on your device (your projects, takes, video covers, lyrics, setlists, and preferences) is removed when you use Delete my data, uninstall Splitwave, or clear app data on your device. Files you exported or shared stay where you saved them.

What Data May Be Retained

  • Aggregated, anonymized analytics that cannot reasonably be linked to an individual
  • Apple App Store and Google Play transaction records retained by Apple or Google for billing and tax purposes
  • Adapty subscription records required for fraud prevention and accounting, where applicable
  • Per-device AI minute usage counters needed to prevent abuse of the free preview and plan limits
  • Log entries evidencing the completion of your deletion request

Additional Support

  • Stems with artifacts or instruments in the wrong stem
  • Chord, BPM, or key detection that looks wrong
  • Recording, latency, or Pitch Coach problems
  • AI minutes not updating after a split, refund, or purchase
  • Splitwave Pro paywall or Restore purchases problems
  • Reporting bugs or crashes with reproduction steps and your OS version
  • Feedback or feature suggestions

Send any of the above through [email protected] and include your platform, device model, and steps to reproduce so we can help quickly.

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